Response Target RAG Scan

Work Orders >> Response Target RAG Scan

 

This scan forms utilises the work order completion target date/time to determine the current condition of a work order.

 

 

The condition of the work order can exist at one of three states, ‘OK’, ‘Concern’, ‘Overdue’.

 

This is determined by the system comparing the response target date/time (if populated) and response warning date/time on the work order to the work order responded at date/time value.

 

The condition indicator is then changed to reflect the status. The response warning and target date/time values are automatically calculated based upon the work order priority. (Please see priority codes for more information)

 

The work order responded at date/time value is populated with the start date/time of the earliest transaction entered against the work order. This can be a labour, material or cost transaction. For example this could be the work order log on entry.

 

The condition is calculated as follows;

 

Ok

 

The work order responded at date/time has been populated and its value is less than or equal to the work order response target date/time. Or the work order responded at date/time is not populated and the current system date/time is less than the work order response warning date/time.

Basically, if the work order has been responded to within the target or it has not been responded to but there is still enough time to respond to it.

 

Concern

 

The work order responded at date/time has not yet been populated and the current system time is between the work order responded at warning date/time and the work order response target date/time.

 

Overdue

 

The work order responded at date/time has been populated and is greater than the work order response target date/time or the work order responded at date/time is not populated and the current system time is greater than the work order response target date/time.

 

For example;

 

On a work order with a one hour priority the priority code is set so that the target response time to the job is ten minutes and a warning is to be produced 5 minutes prior to the target time.

 

 

 

 

 

 

When a work order is created using this priority the warning date/time fields are set accordingly.

 

 

 

Providing that no employee logs onto the job;

 

 

 

The ‘work order response target status’ scan will be displayed as ‘Ok’ until the Response warning date and time is reached at which point it will change to ‘concern’.

 

 

 

 

 

 

 

 

Once the target response time has been exceeded, in this example 08:58 the status will then be updated to ‘Overdue’

 

 

 

These values are also used in the KPI indicators for Response and Completion Targets.