Help Desk
The Helpdesk is a quick method by which requests for maintenance can be added to the Agility Database. It is primarily designed to facilitate a quick and reliable method of generating electronic requests.
Once a request has been added by this method it is part of the Work Order functionality and as such an integral part of the database. It is very useful in a situation where there is a 24hr operation that is not covered by 24hr maintenance.
Requests can be added at any time and do not “get lost” in the same way as paper notes or voice mail messages.
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Adding a helpdesk request